Frequently Asked Questions

Glossary

Rental Requirements

What are the rental requirements?

A. Valid Physical Driver's License with Motorcycle classification (in English)

OR Physical International Driving Permit with Motorcycle classification (in English)

B. Physical Passport OR Digital Copy of Passport

C. 2000 PHP safety deposit (refundable upon return if there are no damages/scratches/extension to motorcycle rental)

OR Deposit your physical Passport with us during your rental period

Note: To expedite the rental process, contact us to send your digital passport page and driver's license prior to your arrival.

About Us

Where are you physically located?

Click HERE for location of our physical storefront.

Do you have a storefront office?

Yes - Click HERE for location of our physical location.

Is iLonggo Scooter Rental a licensed company in the Philippines?

Yes - We are a fully licensed company located in Iloilo City, Philippines.

For your reference, we are registered with DTI and BIR and comply with all consumer protection and local laws.

Notes:

a. For your safety, always work with licensed companies in the Philippines to avoid bad experiences.

b. Working with unlicensed entities or individual just mean that you will have no recourse if a transaction goes wrong.

c. Unlike unlicensed individuals, we are governed by laws that protect you, the consumer.

Visit Iloilo

I am visiting Iloilo for the first time. How do I prepare?

Yes - Absolutely. Reservations are welcomed based on availability.

We are your one-stop resource to everything Iloilo:

For tourist information, see our Iloilo Travel Guides.
If you plan to stay or live in Iloilo, see our Iloilo Expats Guides.

What is there to do in Iloilo?

We are your one-stop resource to everything Iloilo:

For tourist information, see our Iloilo Travel Guides.

Reservations

Can I place a reservation prior to my rental?

Yes - Absolutely. Reservations are welcomed based on availability.

To place a reservation, contact us to send your digital passport page and driver's license prior to your arrival.

City Audio Tour

Do you offer a guide with your motorcycle rental to ride me around?

No - For now, we offer self-guided audio tours. Meaning, you self-ride your motorcycle rental and follow along our point-to-point route map.

We provide audio narration guides for you to listen to for historical and cultural information of attractions within Iloilo City.

Motorcycle Options

What motorcycles/scooters are available for rent from iLonggo Scooter Rental?

We only offer two(2) types of motorcycles:

A. Honda Click V4 125cc - Great for city use and on steep gradient.

B. Suzuki Burgman Street EX 125cc - Wider seat and longer leg-room. Best for cruising on long distances.

To place a reservation, contact us to send your digital passport page and driver's license prior to your arrival.

What are included with my motorcycle rental?

A. 125cc Motorcycles: 2023/24 Honda Click 125i OR 2023/24 Suzuki Burgman Street

B. Max of Two(2) Handwashed-Clean & Street-Legal Helmets

C. Valid ORCR Vehicle Registration

D. TPL (Third Party Liability) insurance documentation. This is basic insurance required by law.

E. Self-Guided Audio Tours for Iloilo City

F. Online Map of tourist attractions in Iloilo City

G. Pre-filled Google Map with curated point-to-point riding directions.

G. Online Travel Guides for Iloilo, Guimaras Island & Panay

H. Safety Vest (for night riding)

I. Towel (to wipe dust / water off seat)

J. Wrench (to adjust phone holder position & brake lever sensitivity)

K. Phone Holder

Security Deposit

Do I need to leave my passport for rental?

No. You can leave a 2,000 PHP security deposit in lieu of depositing your passport with us.

Can I avoid paying a security deposit?

Yes - Only if you choose to leave your passport with us.

Can I pay a lower amount for my security deposit?

No.

What is the purpose of my security deposit?

A security deposit is ensures you fulfil your rental agreement and return your motorcycle rental in good condition.

It covers potential damages, unpaid rent, or other breaches of the lease agreement.

Payment

What Payment options are accepted?

We accept payments via Cash (PHP - Philippines Pesos), PayPal (USD - US Dollar), Zelle (USD), Revolut (PHP or USD), Wise (SGD or PHP), GCash (PHP), PayMaya (PHP), PayNow (SGD - Singapore Dollar) Domestic (PH) Bank Transfers and/or Select Cryptocurrencies / Stablecoins.

Notes:

a. Any payments in USD or SGD shall be based on Bank of Philippine Islands (BPI) Buying Rate.

b. See https://www.bpi.com.ph/personal/bank/forex/rates for the latest foreign exchange rates.

c. If you choose to pay via PayPal, do NOT select "send to friends/family" in lieu of for "goods and services". If you select "goods ann services" PayPal deducts a fee on what the amount you send to us. As a result, we would have to collect this PayPal fee in cash from you, to offset the PayPal deduction.

Why does iLonggo Scooter Rental not accept credit cards for payment?

In the Philippines, businesses would have to pay annual credit card processing fees to providers regardless of usage.

In addition to this, there is a 4% + 30 PHP fee charged by credit card processing providers, on all charges. Meaning, if we accept credit cards, we would have to pass on these fees to you.

As of now, we are providing our renters with plenty of payment options (other than cash) and most renters do not want to pay the additional credit card fees.

We will consider accepting credit cards in the future if there is demand.

Why do use the BPI buying rate for currency conversion in lieu of Google's spot exchange rates?

When you pay in foreign currency, our bank (BPI) use the buying rate to convert your foreign currency to Philippines Pesos, before depositing funds to our account. Please note that while we get charged bank foreign exchange processing fees, we do not pass this on to our renters.

Do you offer discounts?

Discounts are already baked in into our pricing chart - the longer your rental duration, the cheaper your daily rental rate.

Pricing

What is your rental rate?

For 1 to 6 days: 600 PHP/day

For 7 to 29 days: 500 PHP/day (equivalent to 3,500 PHP/week)

For 30 days or more: 365 PHP/day (equivalent to 10,950 PHP/month)

Do you offer discounts for local Filipinos?

We do not practice dual pricing. We have one(1) consistent pricing model for everyone.

Discounts are already automatically included without having to ask - the longer your rent, the cheaper yourr daily rental rate.

For 1 to 6 days: 600 PHP/day

For 7 to 29 days: 500 PHP/day (equivalent to 3,500 PHP/week)

For 30 days or more: 365 PHP/day (equivalent to 10,950 PHP/month)

Do you offer discounts for long-term rental?

Yes - definitely!

Discounts already reflected in our pricing chart by default - the longer your rent, the cheaper it gets (lower daily rental rate).

However, we do offer additional long-term special offers:

3 months Rental Duration: 31,500 PHP

Includes FREE Scheduled Maintenance
We provide a loaner motorcycle (or 350 PHP/day rebate if a loaner is not available) while we perform scheduled maintainance.
FREE New Helmet

6 months Rental Duration: 60,000 PHP

Includes FREE Scheduled Maintenance
We provide a loaner motorcycle (or 350 PHP/day rebate if a loaner is not available) while we perform scheduled maintainance.
FREE New Helmet

Do you price match a rate from another motorcycle rental company?

Price match is not common practice in the Philippines, and shall be at our sole discretion, based on the availability of our motorcycles.

However, we invite you to visit our storefront to view the condition of our motorcycles and the services we offer before you make a decision.

You want to make sure that you are making an apples-to-apples (equivalent) comaparison when you compare what we offer overall vs the competition.

We offer no risk for you to try us out - If you are not satisfied with your rental, simply bring it back within one(1) hour with the same level of fuel for a full refund.

Notes:

We may consider price match only if you can provide proof the price you want us to match to is from a motorcycle rental company in Iloilo City, for the same motorcycle make, model and condition.
For instance, we will not match pricing against (a) a motorcycle that we do not offer (example: 50cc motorcycle), (b) rental company from another country, and/or, (c) a beat-up old motorcycle that is overdue for scrap 😅

Rental Inclusions

What is included with my motorcycle rental?

Hand-Washed Clean Helmet
3rd Party Liability Insurance
Phone Holder/Charger
FREE City Route Map
FREE City Audio Guides
FREE Travel Guides
Dry Hand Towel & Wrench

Mistakes To Avoid

Do NOT visit/stay at Guimaras Island if you have a flight to catch the next day.

Ferry schedules change regularly. Especially after the holidays, you may not be able to catch the ferry back due to high passenger volume.

Please plan accordingly and understand you are risking not making the ferry back to the mainland.

WARNING: Plan to return to mainland at least one(1) day prior to your scheduled flight/departure.

If you are stranded because you cannot take the roro ferry back to the mainland, you will miss your flight.

If you abandon your rental at Guimaras, you will be subject to towing charges from Guimaras to our office in addition to cost for another day of rental for loss of use.

Do NOT attempt to ride steep/rough roads at low visibility and/or bad weather.

When in doubt, stay safe and turn around. Your life is precious. Do not take unnecessary risks.

AVOID steep/rough roads listed below if you are a novice rider.

Leon, Iloilo → Bucari Pine Forest: Steep, bumpy ride, but accessible for experienced rider.

Known for continuous uphill climbs and tight switchbacks, and accident prone for novice rider.

Do NOT attempt at low visibility and/or bad weather conditions.

Additionally, see item no.4 below but areas to AVOID.

DO NOT ATTEMPT TO RIDE THE AREAS LISTED BELOW:

⛔ Mount Madja-as: Extreme elevation gain, narrow access roads, trail-like paths and "knife-edge” ridges.

⛔ Mount Nangtud: Extreme elevation gain, narrow access roads, trail-like paths and "knife-edge” ridges.

⛔ Lambunao (Iloilo) → Valderrama / Antique: Sharp switchbacks, loose gravel, landslides, fog, no guardrails.

⛔ Bugasong → Valderrama: Sharp switchbacks, loose gravel, landslides, fog, no guardrails.

⛔ Igbaras → Tubungan → Antique: Sharp switchbacks, loose gravel, landslides, fog, no guardrails.

⛔ West Coastal Road (Antique): Narrow lanes with blind curves, occasional broken pavement, no barriers.

In the event that you are stranded, or worse, get into an accident, towing/emergency services will not be able to reach you promptly.

You will assume all risk and costs associated.

Do NOT ride your motorcycle on beach sand or saltwater.

(a) Your tires will not have traction in soft sand and you will fall. You will be liable for any damages.

(b) In the event of saltwater damage, you will be liable for costs of repair and loss of use.

Do NOT forget to remove the key and secure helmet(s) when you park your motorcycle.

(a) If the motorcycle is stolen, the first thing you do is to file a Police Report. You shall be be liable for the price of a NEW motorcycle to replace the loss due to theft.

(b) If your helmet is stolen, you will have to pay 3,500 PHP to replace helmet.

Do NOT walk away with key left in ignition and engine running.

(a) If the motorcycle is stolen, you shall be be liable for the price of a NEW motorcycle to replace the loss due to theft.

(b) If the battery goes flat due to your negligence, and you cannot start the motorcycle, you will be liable for towing costs to dealership. Your negligence will not invalidate your rental. A loaner/replacement may not be available. You assume the risk of disrupting your trip and travel plans.

(c) If you run out of fuel due to your negligence, you will be liable for towing costs to dealership. Your negligence will not invalidate your rental. A loaner/replacement may not be available. You assume the risk of disrupting your trip and travel plans.

Do NOT refill motorcycle fuel/gas with the wrong fuel type.

The fuel/gas type required is Premium 95 for all our vehicles.

This is clearly labeled on or next to our tank cap.

Our office is closed after 5pm, therefore returns after 5pm, you will be charged for another day to accommodate our staff's overtime wages.

If you know you cannot return before 5pm, just extend for another day and return your rental the day after.

Ensure you do NOT run out of fuel and get stranded.

Keep an eye on the fuel/gas level as displayed on motorcycle display panel.

Fill up gas/fuel BEFORE gas/fuel level meter blinks so you do not risk getting stranded.

If you get stranded because you run out of gas, we will have to call for towing, at your expense, to the nearest gas station.

Note: The independent towing service nearest to you may not have a fuel can.

Do NOT leave anything behind in the motorcycle glove compartment and storage under your seat.

Please note that we are not responsible for shipping any items you left behind.

Do NOT ride while under the influence.

This is a serious offense and you will be jailed and rental motorcycle impounded.

Any expense to release motorcycle and loss of use will be charged to you.

Always WEAR HELMET, shirt and closed toe shoes while riding.

This is the law and are in place for your safety.

You shall be responsible for costs associated for release of motorcycle from police impound and any loss of use.

For night riding outside city limits, WEAR REFLECTIVE SAFETY VEST provided under your motorcycle seat.

For your safety, we provide one(1) reflective safety vest under your motorcycle seat.

If you have no pillion, you will wear the reflective safety vest for night riding.

If you have a pillion rider, the pillion rider will wear the reflective safety vest for night riding.

Outside of Iloilo City, street lights may not be available and heavy vehicles will use main highways for transport. To ensure you are visible to others, wear the reflective safety vests for night riding.

Unless you choose the prepaid fuel/gas option, top-up fuel/gas to full tank prior to rental return.

To avoid fuel surcharge/fees, please top-up your rental to full tank prior to return of rental.

Do NOT abandon your motorcycle rental, for any reason.

If you abandon your motorcycle, for any reason, we will report you to the police, airport customs and the Philippines Bureau of Immigration.

You will be liable for the cost to replace your motorcycle rental.

If you ride out Panay Island, you will assume all risks and associated costs.

Towing services does not extend beyond Panay Island. Meaning, towing services will not take a roro across water to tow your motorcycle back. If you are stranded outside of Panay, for any reason, you will assume all risks and associated costs.

Return your rental at the designated time of return as specified in your contract.

To avoid fuel surcharge/fees, please top-up your rental to full tank prior to return of rental.

We close at 6pm. The cut-off time for returns is 5.30pm.

Late fees will still apply if you return after your stipulated time of return per your rental contract.

If you plan to extend your rental duration, let us know as soon as possible.

Do not wait on the very last day/hour of your return as we may already have your motorcycle reserved for the next renter.

To avoid misunderstanding and disappointment, please notify us at the every soonest.

Do NOT ride without your Motorcycle License and/or International Driving Permit (if your license is not in English).

You will be liable for cost of release from Police Impound and also be liable for loss of use whiel Motorcycle remains in Impound.

Return Policy

If I rent for 1 day, when should I return?

Unlike other motorcycle rental companies, our rental day is equivalent to 24 hours.

Meaning, if you rent today @10am, you are required to return your motorcycle rental by 10am tomorrow.

Beware of unlicensed motorcycle rental companies that bait you with a lower rate, but require you to return at the end of the same rental day! If you return the next day, these deceptive rental companies would charge you for two(2) days instead of one(1) day.

Can I return a few hours late?

Late returns are charged at 100 PHP/hour after your scheduled time of return.

Can I return after your operating hours?

Our operating hours are from 9am to 6pm.

Our office is closed after 6pm, therefore returns after 5.30pm, you will be charged for another day to accommodate our staff's overtime wages.

If you know you cannot return before 6pm, just extend for another day and return your rental the day after.

My flight is after your cut-off return time. Can I return just before I fly out?

While we try to accomodate our customers as best we can, please understand that our workers have obligations and commitments outside of work, just like you do.

As much as we want you to maximize your rental, we want to be very respectful of our staff's personal time outside of work. We hope you understand that our staff may not be able to accomodate your requests. Especially if you choose to return past midnight. Thank you for your understanding.

I am late for my flight. Can you pick up my motorcycle rental from my hotel?

As much we try our very best to accomodate our customer, it has to be within reason.

Unless you inform us ahead of time and we have staff available to accomodate, we respectfully assist with last-minute pick-up requests.

Especially not after work hours (9am to 6pm).

Are there discounts for early return?

No. Our rental is for a full 24 hour day period. There are no discounts for returning the motorcycle earlier that your scheduled return time.

Contract Revision Policy

Can I extend my rental?

Yes.

To help us best accommodate your motorcycle extension and avoid reserving your motorcycle to another customer, please notify us at the soonest possible.

Please understand that we may not be able to accommodate your extension request if you notify us on the last day of your rental.

In some instances, we may require you to return and switch your vehicle to accommodate reservations or scheduled motorcycle maintenance.

Can you revise my daily rate to match my revised longer duration?

We understand that plans change. We will therefore allow for only one(1) revision, if you notify us within three(3) days of your first rental period.

If applicable, we will retroactively apply the lower rental rate to match your revised rental duration according to our pricing chart.

No further revisions will be allowed after this one(1) change and further extensions will be treated as a new rental.

Example A:

On your 3rd rental day, you call/message us to let us know of your intent to extend your rental.

If you start on 600 PHP/day for 6 days (3,600 PHP in total) and decide to revise your rental for one(1) month, your daily rate will reduce to just 350 PHP/day, therefore, your new total is (350PHP/day x 30 days = 10,950 PHP). You will only need to add (10,950 PHP - 3,600 PHP = 7,350 PHP) to rent for an additional 24 days!

NOTE: The reverse would also apply to avoid abuse. Meaning, if you start with 7 days (3,500 PHP total) and decide to just rent for 5 days (3,000 PHP total), we would only return your 500 PHP unused balance.

Example B:

Beyond the three(3) days grace period, your "extension" will be treated as a new rental.

Example, if you were to notify us of your intent to extent your rental at the last day of your rental contract, we will just issue you a new contract and treat the extension period as a fresh new rental.

Do you provide refund for unused rental days if I need to reduce my rental duration?

Within one(1) hour of rental period, we allow for you to return your rental for a full refund. You do have to refuel the vehicle to the same fuel level you received when you picked up the vehicle.

Additionally, if you notify us of a change within three(3) days of your rental, we will only for one(1) contract revision to either reduce or extend your rental. See example below as to how we calculate your refund based on our pricing chart.

Example: If you start with 7 days (3,500 PHP weekly rate) and decide to just rent for 5 days (600PHP x 5 days = 3,000PHP total), we would return your (3,500 PHP - 3,000 PHP = 500 PHP) unused balance.

There will be no refunds for revisions after three(3) rental days.

Refueling Policy

Do I have to refuel my rental upon return?

Yes. This is recommended.

Return the motorcycle with the same fuel level that you collect your motorcycle at the start of rental.

Unlike other rental companies in SE Asia, most of our motorcycles are filled to full tank prior to your rental to avoid guesswork and overpayment for fuel.

Can I prepay for fuel?

Yes. You may opt to pre-pay for a full tank of fuel to avoid the hassle of having to fuel up the vehicle before returning.

The Prepaid Fuel Option is calculated at the local rate x full tank of fuel.

Example Calculation: Prevailing Rate per Liter x 5.5 = 119PHP/liter x 5.5 liters = 660 PHP (rounded up by 10 PHP)

Notes: 

a. See www.metrofueltracker.com for the Prevailing Rate per Liter.

b. Prepaid fuel is only sold in full tanks is not refundable.

c. Full tank of fuel for Suzuki Burgman or Honda Click 125cc is 5.5 liters.

What happens if I return my rental without refueling?

Option 1 - The gas station is very close to our office and we will give you the opportunity to go refuel before returning your rental.

Option 2 - We will charge you 2 liters for each bar below full tank, as reflected on motorcycle fuel indicator.

Fuel Fee = 150 PHP/Liter x no. of bars below full tank.

Example Calculation:

For two(2) bars below full tank indicator = 150 PHP/liter x 2 bars = 300 PHP

Notes: 

a. See www.metrofueltracker.com for the Prevailing Rate per Liter.

Rental Insurance

Is insurance included with my rental?

Only TPL (Third Party Liability) insurance is provided with your rental at no additional charge.

Rental pricing does not include coverage for (1)personal yourself, your pillion rider and your motorcycle rental.

What are my insurance options?

TPL (Third Party Liability) insurance is required by law and provided at no additional charge with our rentals.

Option 1 - If you already have insurance coverage in your home country, your first step is to verify if they would extend coverage while you are traveling abroad.

Option 2 - We will offer options (provided by 3rd party insurance providers) for you to choose from.

Option 3 - Get an insurance of your choice.

Option 4 - Self-insure. Meaning, you agree to bear all costs as a result of theft or damages.

What types of insurance do I need?

A. Insurance for personal injury for yourself and/or pillion rider, if applicable.

B. Insurance for loss due to theft and/or damages due to accident to motorcycle rental

Tip: Look for online travel insurance providers with motorcycle sports/rental coverage.

Why don't iLonggo Scooter Rental provide/include the necessary insurance coverage by default?

Multiple reasons as to why we do not include all required insurance by default with pricing:

A. To date, no insurance company in the Philippines wants the risk/liability of insuring a foreign temporary visitor or short-term renter.

B. Consistent with industry practice, we have kept insurance separate and at the sole discretion of the renter.

C. We are not permitted/licensed to offer insurance products.

D. Every renter's needs are different. We give you the option of getting the coverage that best fit your needs.

Tip: Look for online travel insurance providers with motorcycle sports/rental coverage.

What is TPL (Third Party Liability) insurance?

TPL required by Philippines law only covers any personal injury caused by you to a 3rd party (other than yourself and your pillion rider) up to 5000 PHP.

How much does insurance cost?

Only TPL (Third Party Liability) insurance is provided with your rental at no additional charge.

Personal accident, personal property and vehicle insurance pricing varies depending on various factors determined by 3rd party insurance providers such as country of origin, credit rating, duration of coverage, age, etc.

I purchased insurance from a 3rd party provider for, what happens in the event of an accident or theft?

Step 1 - You pay for the damages or loss of property first with your own funds.

Step 2 - We will issue you a receipt for your payment.

Step 3 - You file an insurance claim for reimbursement directly from your insurance provider

Note: Be aware of your insurance coverage deductible (minimum amount you are liable for). Check your insurance policy.

What if I do not buy insurance?

You will bear full responsibility for all costs for (1) damages to motorcycle rental, (2) loss of rental due to damages to motorcycle rental, (3) personal medical costs for yourself and your pillion rider.

Worst case scenario: In the event the motorcycle rental is totaled (unrepairable damage), you will just pay for the cost of a new motorcycle of the same make and model.

Does it make sense to get personal accident insurance and vehicle insurance?

This decision is solely yours to make.

For consideration:

Every insurance policy includes a deductible value. Meaning, the insurance company will typically only reimburse anything above this amount. If your deductible is not much different from the totaled value of your rental motorcycle, you may choose to not get insurance.

Similarly, if you have the means to provide self-coverage for any personal injury, then it is your call to get personal accident insurance.

Either way, rental providers in the Philippines (us included) will not be held liable in the event of loss, damage or injury.

Why don't iLonggo Scooter Rental offer insurance options for vehicle and personal injury?

Firstly, we are not an insurance company. Secondly, there are presently no Philippines Insurance company willing to take on the risk/liability of insuring a foreign person.

Rental Service Area

Can I ride my rental outside of Panay?

For your safety, please notify us of your intent BEFORE you ride outside the Panay mainland.

Our third-party towing service coverage does NOT extend outside of Panay. Therefore, while we do not restrict you to travel out of Panay, it will be your sole responsibility to tow your motorcycle rental back to us in the event of breakdown, accident or any other circumstances.

Failure to return your rental back to our store location, for any reason, will require you to pay us the price of a new motorcycle of the same make and model.

Can I ride my rental to Boracay?

No motorized vehicles are allowed on Boracay Island.

Unless you are a resident of Boracay Island, you will just park your rental at the ferry terminal and collect it upon return from Boracay.

There are electric mini-buses for you to get around Boracay.

Can I ride my rental to San Joaquin, Antique, Concepcion, Roxas, Carles or Kalibo?

Yes. These locations are all within the greater Panay mainland.

See Map of Panay for travel destinations and travel guides.

Can I ride my rental to Guimaras Island?

Yes. Please read " Avoid Common Mistakes " section.

Plan to return to the mainland at least one(1) day prior to your flight day to avoid getting stranded.

Towing Procedure

How do I arrange for towing?

Step 1 - Call to notify us. We will provide the location for the nearest authorized dealership or mechanic.

Step 2 - The number to call for towing is located under the seat of your motorcycle rental.

Step 3 - Provide motorcycle pickup location. If convenient, you may have be required to be present at point of pick-up.

Step 4 - Depending on circumstances and location, we may require you to pay the towing fee directly to towing provider and get a receipt for proof of payment and service.

Step 5 - Send proof of payment via whatsapp or facebook messenger.

Step 6 - You may ride along with towing company to nearest city, if needed.

Step 7 - Await further instructions, if applicable.

Breakdown Procedure

What do I do in the event that my motorcycle rental is to breakdown on the road or fail to start?

While this is highly unlikely as our motorcycles are 2023 models or newer, regardless, here are some guidelines should this apply.

Step 1 - Call us to explain the circumstances of the breakdown/malfunction, and steps you may have attempted to troubleshoot.

Most issues are easy to troubleshoot over the phone; (1)check fuel tank gage if its empty, (2)if side stand is not fully lifted, the start button will not work.

Step 2 - If simple troubleshooting fails, send to our WhatsApp account. We will dispatch a towing provider to your shared location within Panay Island. As it may take awhile to reach you from Iloilo City, you are not expected to stay at this exact location and wait. Do stay in close proximity to your motorcycle, if possible.

Step 3 - Once the motorcycle is retrieved, you have the following options: (a) return back to Iloilo City with towing provider OR (b) Hand-over your physical driver's license to the towing company and continue on your trip with alternative transportation

Step 4 - Motorcycle will be inspected by a mechanic and we will notify on next steps. Unless the breakdown is caused by your negligence, you are not liable for towing and repair costs.

Note: While you are allowed to ride outside of Panay, be aware that we cannot assist you outside of Panay Island.

I do not have insurance - what is the payment procedure in the event of a breakdown caused by me?

Unless your insurance provider is able to pay immediately in full on your behalf, you are required to pay the full amount for damages/replacement first, get a receipt, then file a claim with your insurance company for reimbursement.

Take note of the deductible amount of your insurance policy.

I do not have insurance - what is the payment procedure in the event of a breakdown caused by me?

You are required to pay the full amount for damages/replacement.

Accident Procedure

What do I do if I accidentally fell while riding and scratched/damaged the motorcycle body?

Step 1 - If there are serious injuries to you, your pillion or 3rd party, call the police and ambulance for assistance.

Refer to our Emergency Contact section on our Expatriate Guides page.

Step 2 - Call to notify us of the accident and extend of damages (scratch, cracked motorcycle component, damaged headlights. etc)

Step 3A - For minor damages/scratches, it is primarily your responsibility to repair minor damages prior to your return date. To be fair and transparent, we will provide you a location to go to, and, have scratches/damages fixed at your own expense and time. Alternatively, you can have us conduct the repair on your behalf. See fee schedule posted (on wall) in our office/storefront for costs.

Step 3B - For major accidents, we will tow to dealership at your expense, and provide you a quotation of repair for all damages for payment. We would have to hold your passport till you pay for damages. Alternatively, if you need to leave immediately, you are required to deposit funds for the amount of a new motorcycle of similar model and make. We will reimburse you the difference once payments are processed for repairs, loss of use and processing fees due to staff wages. We will provide you a receipt for final costs of repairs, with which you will use to file a claim with your insurance provider.

Step 3C - If motorcycle is deemed a total loss by mechanic, you will be required to pay the cost of a new motorcycle of the same make and model.

I do have insurance - in the event of an accident, what is the payment procedure?

Take note of the deductible amount of your insurance policy.

I do not have insurance - in the event of an accident, what is the payment procedure?

You are required to pay the full amount for damages/replacement.

Why am I liable for a new bike replacement if I totaled my rental?

Because that is exactly what we have to do ourselves if we are forced to replace any motorcycles in our fleet.

Alternatively, we will also accept a like-for-like replacement (same make, model, condition, odometer reading within 200km variance from reading at point of rental), and, renter to bear the costs of prompt transfer of ownership to iLonggo Scooter Rental, to allow for immediate use.

Impoundment Procedure

What happens if the motorcycle gets impounded because I do not carry my license?

You will be liable for, and continue to accrue rental costs. Pay your fines to LTO, release the motorcycle from impoundment, and return it back to us to complete your rental period.

Motorcycle & Helmet Hygiene

Are your helmets clean?

Unlike other motorcycle rental companies, we handwash our helmets clean, by hand, after every rental:

(a) The soft fabric helmet liners are hand-washed clean with laundry detergent.

(b) The hard shell, visor and straps are sanitized with antiseptic/disinfectant alcohol solution.

We are riders ourselves and hate stinky helmets - it is tedious to wash and clean by hand, but we will not compromise on helmet hygiene.

This is our guarantee!

Are your motorcycles clean?

Yes - we wash our motorcycles and sanitize interior surfaces prior to every rental.

Motorcycle Keys

What happens if I lose my motorcycle keys?

Motorcycle will be towed back to our office at renter's expense. Renter is responsible for replacement of key prior to return.

Pricing are listed in our office. Contact Us for assistance and instructions.

Rider Dress Code

Do I need to wear shoes when I ride a motorcycle in the Philippines?

Yes - closed footwear is required by law. the authorized/licensed street legal helmets we provide with your rental, while riding.

While flip-flops are accepted in Thailand, Vietnam, Siargao or Palawan, it is a traffic violation in Iloilo and will result in 1500 PHP fine.

For complete information on requirements, visit https://ltoportal.ph/dress-code-motorcycle-drivers/ for most current Philippines LTO (Land Transport Authority) requirements.

Am I required to wear helmets?

Yes - please wear the authorized/licensed street legal helmets we provide with your rental, while riding.

Those nut shell helmets you may be used to in Vietnam, Siargao or Palawan will get you a traffic violation and fine in Iloilo City.

Not wearing a any helmet will result in a fine and risk vehicle impoundment. If the vehicle is impounded due to your negligence, you are ultimately responsible for all costs and you shall continue to incur rental costs till the vehicle is released.

For detailed information, visit LTO Website for most current Philippines LTO (Land Transport Authority) requirements.

What are the dress code requirements in the Philippines?

For complete information on requirements, visit https://ltoportal.ph/dress-code-motorcycle-drivers/ for most current Philippines LTO (Land Transport Authority) requirements.

Default on Payment

What happens if I leave the country without paying what is owed?

Failure to pay for penalties, impoundment fees, rental amount outstanding and/or damages shall constitute as a criminal offense.

We will file criminal charges against you to (a)the Philippines bureau of immigration and (b) Philippines Police, (c) Philippines National Bureau of Investigation (NBI) and (d) Philippines Department of Justice (DOJ).

Please note that criminal records are shared within Southeast Asia.

Driver License

Do I need a license to ride a motorcycle?

Yes - At minimum, you will need a license from your home country to rent a motorcycle in the Philippines. Your foreign driver's license is only good for your first 3 months upon entry in the Philippines.

To avoid a 5000 PHP fine and vehicle impoundment, carry your physical driver’s license with you while riding.

If the vehicle is impounded due to your negligence, you are ultimately responsible for all costs and loss of use till the vehicle is released, so please carry a valid non-expired driver's license when you ride.

I have a valid driver's license issued by an ASEAN country, can I use my driver's license in the Philippines?

The ASEAN member countries are Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam.

A valid foreign driver’s license from an ASEAN country is generally recognized in the Philippines for up to 90 days from the date of arrival under the "1985 AGREEMENT ON THE RECOGNITION OF DOMESTIC DRIVING LICENSES ISSUED BY ASEAN COUNTRIES". However, if the license is not in English, it is strongly recommended to carry either an International Driving Permit (IDP) or an official English translation to avoid issues with local authorities.

Key requirements and considerations:

Validity: The license must be valid and current, and issued by an ASEAN member country.

Time Limit: Foreign licenses are valid for driving in the Philippines for up to 90 days from arrival.

Language: Non-English licenses may require an IDP or official English translation to help local authorities verify the information during traffic stops or inspections.

Long-Term Stay: If staying in the Philippines for more than 90 days, the foreign license must be converted to a Philippine driver’s license.

If I know how to ride but I do not have a motorcycle license/permit, can I rent a motorcycle?

No. You are not allowed to ride a motorcycle in the Philippines?

I do not have the hardcopy of my license. Can I use a digital driver's license on my mobile phone?

No - The Philippines requires you to carry a physical original of your driver's license when you ride.

To avoid a 5000 PHP fine and vehicle impoundment, carry your physical driver’s license with you while riding.

My driver's license is not in English. Can I ride in the Philippines?

No - If your driver's license is not in English, you will need an international driving permit in English with motorcycle classification to ride a motorcycle.

If the vehicle is impounded due to your negligence, you are ultimately responsible for all costs and loss of use till the vehicle is released, so please carry a valid non-expired international driver's permit when you ride.

Alternatively, if you are planning to stay in the Philippines for more than three(3) months, you may convert your foreign driver's license.

For details and requirements, see latest information on https://ltoportal.ph/convert-foreign-drivers-license-philippines/

I can ride a motorcycle but do not have a driver's license or international driver's permit. Can I rent a motorcycle?

Yes - BUT while any motorcycle rental company can rent a motorcycle to you, under your name, you cannot ride without a license.

If you are caught riding without a license/permit and the vehicle is impounded, you are ultimately responsible for all costs and loss of use till the vehicle is released.

How much does it cost to get a Philippines Driver's License?

The total cost to convert a foreign driver's license to a Philippine driver's license with the LTO is approximately ₱800. This includes the application fee (₱100), computer fee (₱67.63), licensing fee (₱350), and conversion fee (₱100).

Here's a breakdown of the estimated fees:

Application fee: ₱100

Computer fee: ₱67.63

Licensing fee: ₱350

Conversion fee: ₱100

Additional costs may apply if:

Your foreign license is expired: An additional fee of ₱75, ₱150, or ₱225 might be added depending on how long your license has been expired.

You want to add an additional license code: ₱100 per additional code.

You need to renew your Philippine license: ₱585.

Note: These fees are subject to change, so it's always a good idea to check on https://ltoportal.ph/convert-foreign-drivers-license-philippines/ or your nearest LTO offices for the most up-to-date information.

Banking & ATM

How do I avoid the hefty ATM transaction fees while in the Philippines?

Unfortunately, there is no one solution that fits everyone.

The best approach is to open a Philippines Bank account, if you qualify.

Or get a debit card from your home country that reimburse ATM fee for withdrawals.

Other transfer methods used by foreigners:

(a) Your Bank from Home > Wise > Your Philippines Bank > No ATM fee withdrawals

(b) Your Bank from Home > Revolut > Your Philippines Bank > No ATM fee withdrawals

Note: Direct bank-to-bank wire transfers are expensive and takes 3 to 5 days to process.

Click HERE for links to open accounts with Wise, Revolut or PayPal.

Can I open a bank account in the Philippines?

Unfortunately, there is no one solution that fits everyone.

We can provide you the guidance you need to get a local banking account in your name so you can transfer funds from your home country to your account in the Philippines, without relying on anyone.

Drinking Water

How do I avoid having to buy expensive bottled water regularly while in the Philippines?

You do not have to buy and/or haul water from the grocers.

There are assigned water vendors that deliver drinking water in 20 gallon jerry cans for your neighborhood or condominium.

Speak to your condominium agent, management team or neighbors for more information.

Medical Insurance

Can you recommend long-term medical insurance while in the Philippines?

Explore our Expatriate Guides for a list of medical options available for you.

Outdoor Activities

What outdoor sports are available in Iloilo?

There is plenty to explore and do not just in Iloilo but in the greater island of Panay, where Iloilo is located.

There are plenty of running social groups, waterfalls/hiking, snorkeling/swimming and much more!

See our Iloilo Guides as a starting point for your research.

Alternatively, browse local youtube channel (not in english) that focuses on outdoor activities in specifically for the island of Panay.

Luggage Storage

I plan to return to Iloilo. Can I store my bags till my next return?

Yes - Additional fees will apply. Call or swing by our office for up to date pricing for luggage storage.

Parcel / Mail Collection

Can you help collect mail/package on my behalf while I am travelling or away?

Yes - Contact Us for more information and fees.

Order items from Amazon, Shopee, Lazada, etc and use our store location for delivery.

Shipping Address

Attn: Gary Minor

iLonggo Scooter Rental

R.Mapa Street, Tabucan (Mandurriao), Iloilo City, Iloilo 5000, Philippines

Important: Provide phone number 0995-119-4705

TERMS & NOTES:

(a) If you do not provide our phone number 0995-119-4705, you risk not receiving your mail/package.

(b) We will only receive items on your behalf but please note that we do not have the resources to track, monitor and provide updates.

(c) Deliveries are notoriously late in the Philippines and do not usually get delivered as scheduled. Do not be alarmed or concerned.

(d) We have no ability or power to make your delivery arrive faster.

(e) We are not responsible for damaged or missing deliveries.

(f) It is your responsibility to monitor delivery status with your delivery provider.

(g) We will charge storage fees for late collection (100 PHP per week)

(h) Unless directed otherwise, unclaimed packages will be disposed after 3 months.

Emergency Contact

Who do I call in the event of an emergency?

Refer to our Emergency Contact section on our Expatriate Guides page.

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